Warranty Information

WARRANTY POLICY
  • 1. SMOK offers a quality guarantee period of SIX months from date of purchase (‘Warranty Period’).
  • 2. This warranty does not cover personal items or consumable goods and attachments. Atomizers, tanks, drip tips, pod and e-liquid are not covered under warranty.
  • 3. This warranty is invalid as result of any of following conditions:
    (a).Customer doesn’t provide batch No. and original receipt and package of purchase.
    (b).Merchandise failure or damage is caused due to unauthorized repair.
    (c).Merchandise failure or damage is caused due to misuse or improper care from consumers.
    (d).Merchandise inspected to be a counterfeit.
  • 4. Within Warranty Period, we provide free-of-charge replacement of manufacturing defect which has been verified by SMOK. Please keep your purchase of proof and the verification code well in case of needing warranty service.
WARRANTY PROCEDURE
Our partner (VTM E-COMMERCE, LLC D/B/A/MadVapes) provides warranty service for you

*If you are an End-User, please follow below procedure when your device (whatever mod series, stick series or refillable pod system) is under warranty.

1. Print and Fill out the RMA form (Link attached) entirely.

2. Provide a copy of purchase proof like the original receipt as well as verification code on the product sleeve.

3. Ship the item securely to the following address along with the RMA form and relative proofs. Please do not send accessories for example tank, coil, and glass tube which are not covered under warranty in the package. We will not be liable for missing items

For US Customers, click here.

For customers in other countries

Before you submit warranty claim, you need prepare below materials:

a. A picture of receipt or purchase proof

b. A picture of anti-fake label

c. A video or pictures to show product issue

If there is any malfunction/issue of your mod/battery, please provide below information if you still have it when you email us: (In order to solve your issue ASAP.)

1. A picture of receipt or purchase proof.
2. A picture of label with QR code A&B, which is on sleeve of product box.
3. A video or picture to show the device malfunction.
4. The country you live in.

Submit a Warranty Claim